This paper, using the case of education delivery, attempts to probe an administrator’s perspective in resolving the implementation problem at
the last mile and is based on detailed primary fieldwork in Bihar and Andhra Pradesh along with some quantitative surveys conducted in Rajasthan, Maharashtra and Himachal Pradesh. It endeavours to trace the “cognitive maps” of administrators by capturing how last mile public servants see themselves and their jobs, and how notions of job performance are internalised and interpreted within the administrative context of elementary education in India. Read more.